FAQs

Processing takes 1–2 business days. Domestic delivery in India is usually 3–7 business days depending on location. Remote areas may take longer and couriers can be delayed during holidays or extreme weather.

Once shipped, you will receive a tracking link by email or SMS. If you did not receive one, contact us with your Order ID and we will resend it.

Orders can be cancelled or edited within 1 hour of placement. Email support@luxetrail.in with your Order ID and requested change.

Shipping is calculated at checkout based on destination and order value. We occasionally run free shipping promotions which will be clearly mentioned on the store.

Due to the nature of fragrances, we do not accept returns or exchanges. If you are unsure, please try our trial or decant sizes first.

Please contact us within 2 business days with a mandatory unboxing video at support@luxetrail.in or call +91 88051 77111. We will guide you through the next steps.

Refunds, if approved, are issued to the original payment source. A 2.5 percent payment gateway fee may be deducted. Failed transactions are auto-refunded by the bank or gateway and may take up to 7 working days.

We create independent fragrances inspired by popular scents. We are not affiliated with the original brands. Notes and descriptions are comparative to help you choose the general style and character.

We primarily offer Extrait de Parfum strength. Longevity and sillage vary by skin chemistry, weather, and application. For best results, spray on pulse points and avoid rubbing.

Yes, we offer trial and decant sizes so you can test before purchasing a full bottle.

Email support@luxetrail.in or call +91 88051 77111. We aim to respond within one business day.